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VCRA – Providing Exceptional Customer Service

August 24, 2021 @ 8:30 am - August 25, 2021 @ 12:30 pm

Vancouver Regional Construction Association – Providing Exceptional Customer Service

In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?

This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.

Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.

Date: August 24-25, 2021
Time: 8:30 a.m. – 12:30 p.m. (each day)
Location: Online
Cost: $200 (Members) / $250 (Non-members)
Learning Units (LUs): 7.5 Non-core
Register: Click here

Details

Start:
August 24, 2021 @ 8:30 am
End:
August 25, 2021 @ 12:30 pm
Event Category:
Website:
https://aibc.ca/event/vrca-providing-exceptional-customer-service/

Organizer

AIBC
View Organizer Website